Refund Policy
Last Updated:
1. Return Period
You have the right to return unopened and unused products within 14 days of receiving your order, in accordance with European Union consumer protection laws.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unopened and in its original packaging
- The product must be unused and in the same condition as when received
- The return request must be made within 14 days of delivery
- You must provide proof of purchase (order number or receipt)
3. Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products damaged by misuse or negligence
- Products returned after the 14-day return period
- Products without original packaging or proof of purchase
4. Return Process
4.1 Initiating a Return
To initiate a return, please contact us:
- Email: info@ghimnaxxghel.world
- Include your order number and reason for return
- We will provide you with return instructions and a return authorization
4.2 Return Shipping
You are responsible for the cost of return shipping unless the product is defective or we made an error. We recommend using a trackable shipping method and retaining proof of shipment.
4.3 Return Address
Return products to:
Ghimnaxxghel
Mauritsstraat 18A
5616 AA Eindhoven
Netherlands
5. Refund Process
5.1 Refund Eligibility
Refunds will be processed once we receive and inspect the returned product. We will notify you of the approval or rejection of your refund.
5.2 Refund Timeline
Refunds will be processed within 14 business days after we receive your returned product. The refund will be issued to the original payment method used for the purchase.
5.3 Refund Amount
The refund amount will include the product price paid, excluding:
- Original shipping costs (unless the product is defective)
- Return shipping costs
- Any restocking fees (if applicable)
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
7. Wrong Items Received
If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be sent and cover all shipping costs.
8. Cancellation Before Shipment
You may cancel your order before it is shipped. If your order has already been shipped, our standard return policy applies.
9. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the original product following our return process and place a new order.
10. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please:
- Check your bank account or payment method
- Contact your bank or payment processor
- Contact us at info@ghimnaxxghel.world
11. Consumer Rights
This refund policy does not affect your statutory rights as a consumer under applicable consumer protection laws, including your right to return defective products.
12. Geographic Scope
This refund policy applies to orders placed from the Netherlands and the European Economic Area (EEA).
Primary Service Area: Netherlands
Extended Service Area: European Economic Area (EEA)
Return shipping costs and procedures may vary for orders outside the EEA. Please contact us for specific information regarding international returns.
13. Contact Information
For questions about returns or refunds, please contact us:
Email: info@ghimnaxxghel.world
Address: Mauritsstraat 18A, 5616 AA Eindhoven, Netherlands
Please include your order number in all communications for faster processing.